Softability Remote Support

Softability invests in R&D on Remote Support

Hanna-Kaisa Jauhola | 2017/08/07

Softability is developing a scalable Remote Support solution for live support video calling and streaming. Customers can remotely share the expertise of in-house supervisors to the onsite workers in real-time.

Remote Support solution for live guidance, training and inspections

Softability announces the latest research and development plans to make a scalable Remote Support solution. The new Remote Support solution connects field workers and off-site service experts in real-time. The solution enables the onsite worker to livestream video and audio to a remote in-house expert in real-time. The workers can share their view and the experts can see the exact situation at the site and provide workflow instructions, step by step guidance and live assistance, no matter the time, distance or location.

The Remote Support is designed for multisite companies that will benefit from the remote guidance, training and inspections via Wi-Fi and web access. The solution is suitable for the mobile devices using Android operating system. The onsite workers need only to be equipped with mobile phones, tablets or smart glasses and they can then livestream video and audio to offsite experts, which can remotely give guidance through the web access.

The newest AR technology eases on-site Remote Support

The Remote Support solution is an easily integratable Unity/Android plug-in, which will reap the benefits of the Unity3D, the leading AR / MR / VR application platform. The aim is also to make use of wearable smart glasses. Softability plans to carry out further product development projects in the fall, as new functionalities will be added. The solution will enable offsite experts to support the work in real-time by giving instructions and annotating the video screenshots and sending them back to the field. The solution will also allow the company to train people and share the video captured knowledge throughout the organization regardless the time and place. In addition the solution will automatically adjust for network latency with voice connection prioritized over video.

— Softability has long experience on partnering with global industrial and medical device manufacturers. Over the past year, we have gained the leading position in the Finnish AR / MR / VR market. Our customers rely on our strong knowhow in adopting these intriguing new technologies. Our new Remote Support solution combines our vast experience on the industry and the new technology and will benefit our customers’ current businesses and improve the ways of working, says Janne Repo, CEO of Softability.

Additional information:

Janne Repo, CEO, Softability Group Oy, janne.repo(a)softability.fi.

Keywords:

You might be interested:

A HoloLens 2 smartglasses app supports learning and accelerates induction for new employees

Nora Nirhamo | 2022/05/11

Softability and the Savonia University of Applied Sciences implemented holographic work instructions for HoloLens 2 smartglasses using Microsoft Dynamics 365 Guides to support students’ transition to internships in working life and employee induction for new tasks. Read more!

Read post

Quality assurance – Testing is a key link in software development

Nora Nirhamo | 2022/04/07

Softability engages in high-quality software development in meaningful industries. Top-notch output always requires a team that comprises skilful coders and experienced software testers. The crucial task of software testers is to ensure the software works as intended – by all users and throughout its life cycle. Quality assurance is an integral part of the software development process and the final step before handing over the software to the end user.

Read post

Softability supports the victims of the conflict in Ukraine

Nora Nirhamo | 2022/03/15

Softability donates 2 % of last year’s profits to the Finnish Red Cross Disaster Relief Fund, which supports emergency activities in Ukraine.

Read post

Software developers tell about their employee experience at Softability

Nora Nirhamo | 2022/02/21

Employees have found their way to Softability through diverse career paths, but they all share the same enthusiasm to engage in challenging, meaningful software development. This article gives the floor to two software developers who carry out valuable work for our customers. Read more!

Read post

Softability is a Great Place to Work certified workplace

Nora Nirhamo | 2022/02/16

94% of our employees consider Softability a great place to work! As a token of this, Softability was, yet again, awarded the Great Place to Work certificate. We are proud of everything we achieve together – thank you, Softability employees!

Read post

XReach – developed by an expert team

Nora Nirhamo | 2022/02/01

The story of XReach started in 2017 with a customer’s request. A special team has been developing our remote support solution ever since. Today, the XReach remote support solution works with modern smart glasses, among other tools. Read the whole story!

Read post

AR and VR applications delivered to CTN Group for presenting the CTN eCabin cryo chamber

Nora Nirhamo | 2022/01/19

Softability provided CTN Group with a mobile augmented reality application and a virtual reality application to be used with Oculus Quest 2 VR glasses. The applications were made to facilitate presentation of the new CTN eCabin cryo chamber. Read more!

Read post

Software development that makes a difference in demanding projects – sound like your kind of thing?

Nora Nirhamo | 2022/01/13

Softability attracts developers who know what they want from their career; to be involved in coding meaningful software. As a small software agency, we care about the people who work for us. Read more!

Read post

Merry Christmas and a successful New Year 2022!

Nora Nirhamo | 2021/12/23

This year is soon coming to an end and we are excited to see what the next year brings along. Softability wants to thank you for the cooperation and wishes to everybody a Merry Christmas and a successful New Year 2022!

Read post