Softability invests in R&D on Remote Support

Softability Remote Support Hanna-Kaisa Jauhola | 2017/08/07

Softability is developing a scalable Remote Support solution for live support video calling and streaming. Customers can remotely share the expertise of in-house supervisors to the onsite workers in real-time.

Remote Support solution for live guidance, training and inspections

Softability announces the latest research and development plans to make a scalable Remote Support solution. The new Remote Support solution connects field workers and off-site service experts in real-time. The solution enables the onsite worker to livestream video and audio to a remote in-house expert in real-time. The workers can share their view and the experts can see the exact situation at the site and provide workflow instructions, step by step guidance and live assistance, no matter the time, distance or location.

The Remote Support is designed for multisite companies that will benefit from the remote guidance, training and inspections via Wi-Fi and web access. The solution is suitable for the mobile devices using Android operating system. The onsite workers need only to be equipped with mobile phones, tablets or smart glasses and they can then livestream video and audio to offsite experts, which can remotely give guidance through the web access.

The newest AR technology eases on-site Remote Support

The Remote Support solution is an easily integratable Unity/Android plug-in, which will reap the benefits of the Unity3D, the leading AR / MR / VR application platform. The aim is also to make use of wearable smart glasses. Softability plans to carry out further product development projects in the fall, as new functionalities will be added. The solution will enable offsite experts to support the work in real-time by giving instructions and annotating the video screenshots and sending them back to the field. The solution will also allow the company to train people and share the video captured knowledge throughout the organization regardless the time and place. In addition the solution will automatically adjust for network latency with voice connection prioritized over video.

— Softability has long experience on partnering with global industrial and medical device manufacturers. Over the past year, we have gained the leading position in the Finnish AR / MR / VR market. Our customers rely on our strong knowhow in adopting these intriguing new technologies. Our new Remote Support solution combines our vast experience on the industry and the new technology and will benefit our customers’ current businesses and improve the ways of working, says Janne Repo, CEO of Softability.

Additional information:

Janne Repo, CEO, Softability Group Oy, janne.repo(a)


You might be interested:

Softability is a Microsoft Gold Partner

Softability is a qualified Microsoft Gold Partner in Application Development for 13 years

Hanna-Kaisa Jauhola | 2018/04/13

Softability qualifies the highest Gold Partner level in Microsoft’s partner program for software development. Gold Application Development competence proves that Softability has the knowledge and expertise to build quality software for its customers with Microsoft technologies.

Read post
Softability at Iot lab event

Softability is participating in the IoT Lab on 17.-18. April

Hanna-Kaisa Jauhola | 2018/04/12

Softability’s Mikko Luukkonen and Max Sandberg are participating in the IoT Lab event, organized as part of the IoT Nordic Week at Kattilahalli on 17-18 April. Welcome to our stand to meet Mikko and Max.

Read post

VIESTI remote support helps in repair and maintenance work

Hanna-Kaisa Jauhola | 2018/03/27

VIESTI remote support solution allows experts to advise field technicians through live video. The technician shows the problem to the expert with VIESTI mobile app, and together, via VIESTI ExpertHub and video, they can fix the problem faster and smarter.

Read post

Team Robotics seminar at Softability 22.3.

Hanna-Kaisa Jauhola | 2018/03/09

Softability hosts the Team Robotics Breakfast Seminar on March 22nd at Vantaa. Welcome to hear Softability’s presentation about VIESTI remote support solution and the potential of augmented reality. Come and hear more about Team Robotics network and get to know the members!

Read post

Softability ranks among Finland’s best workplaces

Hanna-Kaisa Jauhola | 2018/02/16

Softability has been awarded as one of Finland’s best workplaces in 2018. Our company took the 21st place in the ranking made By the Great Place to Work Institute Finland. Softability received the award with joy and gratitude: “Thanks to all our employees – Together we have achieved this!”

Read post

Softability made an AR application for Tehomet to showcase lighting poles

Hanna-Kaisa Jauhola | 2018/02/02

Softability Studio has developed an augmented reality (AR) application for Tehomet to present lighting pole products virtually. The mobile application is an interactive AR product catalog that visualizes lighting poles impressively in augmented reality.

Read post

Augmented reality in remote support combined with smart expert portal helps in service and maintenance work

Hanna-Kaisa Jauhola | 2018/01/16

Softability’s Sales Manager, Mikko Luukkonen, describes the new ways of using remote support solutions and making use of augmented reality e.g. in the device installation and maintenance work.

Read post

Softability achieved Great Place to Work -certificate

Hanna-Kaisa Jauhola | 2017/12/19

Softability Group Oy is proven to be a Great Place to Work! Softability has achieved Great Place to Work® certificate with excellent result. Thanks to all our employees, we have done great job and we will continue to develop and cherish the work together.

Read post

Merry Christmas and a successful New Year 2018!

Hanna-Kaisa Jauhola | 2017/12/19

There is no time more fitting to say Thank You! We wish You a Happy Holiday Season and a successful New Year 2018!

Read post