XR-SPACE: Harnessing the potential of XR technologies and leveraging video communication to enhance remote support and training

Daniel Haldan | 2023/11/23

In this blog post we’ll explore the key aspects of XReach’s participation in the XR-SPACE project, delving into how this collaboration positions our solution at the forefront of innovation in the realm of remote support and training.

XReach has entered into a partnership with the EU-funded XR-SPACE project. This international initiative aligns seamlessly with XReach’s commitment to advancing remote and virtual collaboration technologies.

The XR-SPACE (XR Simulation and Presence at the Cloud Edge) project aims to develop holographic Extended Reality (XR) communication and collaboration solutions.

The project seeks to overcome limitations in existing video conferencing tools by providing 3D photorealistic representations of remote participants, minimizing latency, and ensuring synchronized experiences. It falls under the umbrella of XR technologies, including virtual reality (VR), augmented reality (AR), and mixed reality (MR), which collectively enhance video conferencing with spatial awareness.

The primary objective is to apply these technologies to various industries with a specific focus on Volumetric Media Communication, aiming to improve the quality, scalability, and compatibility of XR collaboration platforms with end-user devices.

In the XR-SPACE project, XReach plays a crucial role with its expertise and understanding of the market demands and user expectations. The core of XReach’s contribution lies in advancing the software development and testing of the end-to-end XR user interaction and collaboration.

In practice the technical implementation of XReach in this project involves running it as a client on users’ devices, leveraging the device’s camera to capture video. This video is then augmented with 3D annotations and holograms, providing users with a visually enhanced and interactive experience.

Beyond augmented video, XReach introduces practical enhancements for support and training, including guided troubleshooting and training through step-by-step guides, ensuring a structured and effective learning process. Future updates are planned to incorporate AI-driven features, enriching the overall assistance provided.

Additionally, XReach facilitates seamless communication by automatically translating user-generated content. The solution also caters to scenarios with limited connectivity by providing offline access, ensuring users can access critical support and training materials even without an internet connection.

The versatility of XReach is particularly evident in its support for a wide range of devices, spanning from smartphones to headsets.

The XR-SPACE project is aligned perfectly with XReach’s vision of harnessing the potential of XR technologies and leveraging video communication to enhance remote support and training. Our investment in technology research has been of great importance and the project vastly increases our opportunity to introduce functionality that further increases the value that we can provide to the users of the XR technologies.

In conclusion, XReach emerges as a comprehensive solution, seamlessly merging remote support, training, and inspection functionalities to redefine operational efficiency.
The innovative approach of XReach goes beyond conventional solutions with features like step-by-step troubleshooting and training guides, automatic content translation for global collaboration and offline access, guaranteeing uninterrupted engagement.

In the dynamic landscape of remote collaboration, XReach emerges not just as a tool but as a catalyst for streamlined operations, empowered efficient issues resolution and learning, and meticulous inspection.

XR-SPACE briefly

  • The XR-SPACE is part of the Veturi ecosystem project, with the following partners: Nokia Technologies Oy, Creanex Oy, Finnair Oyj, Groke Technologies Oy, Pohjola Insurance, Saab Finland Oy, Softability Oy, Taipale Telematics Oy, Varjo Oy (In-Kind), Viaccess-Orca Finland Oy, Metropolia University of Applied Sciences, and Tampere University.
  • The project is funded by Business Finland and participating companies and research institutes.
  • The total budget of the project is EUR 10.8 million and is ongoing from 2022 to 2025.
  • Tampere University is coordinating the project.

More information about the XR-SPACE:

https://www.tuni.fi/en/news/tampere-university-strengthens-research-xr-technologies-and-techniques-using-edge-computing

More about XReach remote support solution:

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