XReach remote support solution now also works with smart glasses!

Nora Nirhamo | 2021/02/22

XReach solution is a customizable remote support platform that brings many benefits to different areas of the business. Now XReach also works with RealWear HMT-1 smart glasses, allowing you to work completely hands-free. Read more!

XReach solution is a customizable remote support platform consisting of a variety of productivity features for technical customer support, intelligent maintenance, inspection, installation and training. Field workers use XReach mainly on mobile devices (iOS, Android) and experts use a web browser or mobile devices. Now XReach hardware support has been expanded and the solution also works with RealWear HMT-1 smart glasses. This allows field workers to work completely hands free.


Smart glasses enhance the business benefits of a remote support solution

Remote support solution speeds up work, improves its quality and saves significantly on travel and production downtime costs. Remote support effectively helps field workers or customers get help when they need it.

XReach solution is based on live video-assisted remote support, allowing the expert to see everything the field worker sees on site from their own device. The solution can also be used in customer support, so that the support provider can see what the customer sees. Experts can instruct a field worker / customer through speech, chat, annotations and shared documents. The data collected during the connection is automatically stored in the cloud, making it easy to share or utilize later.

RealWear HMT-1 smart glasses further enhance the business benefits of XReach. With smart glasses, the field worker / customer is able to work completely hands-free, which makes work more efficient when there is no need to hold a mobile device with one hand.

Instructions sent by the expert come directly into the field worker’s / customer´s field of vision via smart glasses. Hands-free guidance makes working faster. If a similar previously resolved case is found in the XReach´s database, the field worker / customer may not even need to contact an expert. He / she can solve the problem using a previously resolved case. Work quality is also improved when the field worker / customer is able to follow virtual step-by-step work instructions with smart glasses. Work safety is also improved when a field worker / customer does not have to blink elsewhere at the same time.


Implementing RealWear HMT-1 smart glasses in XReach is very easy

RealWear HMT-1 smart glasses is a 100% hands-free solution for industrial and business use. RealWear HMT-1 smart glasses are designed for professional indoor and outdoor use and have an IP66 rating (dust / water resistant). Smart glasses are ideal for supporting equipment maintenance, inspection and assembly work, for example. RealWear HMT-1 smart glasses operate with voice commands and also detect head movements.

Implementing RealWear HMT-1 smart glasses in Xreach is done in a few easy steps:

  1. Download and install free RealWear Companion mobile app from online market store (Android/iOS)
  2. Configure Wi-Fi connection for HMT-1 with the mobile app
  3. Log in to (preinstalled) XReach on HMT-1 with the mobile app
  4. Start using XReach on HMT-1 Smart Glasses!

We will be happy to discuss more about how XReach could also make your business more efficient!


More information:

Mikko Luukkonen, Solution Sales, mikko.luukkonen(at)softability.fi, +358 50 554 3652

Tapio Pukkala, Solution Sales, tapio.pukkala(at)softability.fi, +358 40 718 0514


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